No coding, no technical support, no seller consulting. If you can configure the processes, you can design the interfaces and workflows on your own by using Eas圜onnect CSM’s easy-to-use interface. Non-technical Interface and Process Designĭesign the necessary processes to deal with customer complaints, meet their demands or manage any business issue. Unique digital conversion and process-driven customer services for a better customer journey. Integrate your processes to your systems. Without coding or technical support, design, test and perform business processes on a single platform. Send your outgoing communications, post-contact surveys by SMS or e-mail automatically. Keep the answers on the customer sheet, categorize them accordingly and execute batch processing. Polls and Surveysĭon’t wait for receiving complaints, get feedback from customers through many channels with an easy-to-use survey. Keeping contacts in a chronological order includes all the e-mails sent by both parties and makes it easier to follow. Create templates to keep it professional. Send SMS and e-mail notifications automatically to inform your customers, personnel and shareholders. SMS & E-mail NotificationĮnsuring that your customers receive information is essential for customer satisfaction.
Run similarity analysis and start the related workflow automatically. Listen to those talking about you, follow tags and key words or plan your own searches to detect customer issues. Integrates with your old systems when necessary.
Put them on your website, or host it locally and use it as intercorporate easily. Customizable interface and reusable templates ensure flexibility. Live chat on business level supported with the learning machine and advanced knowledge base.
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